The repair fee will cover any services performed on the reel, internal parts, and is inclusive of return postage, with the exception of major component replacement such as the frame or spool. If an alternate address is required for return, please note this in the package.
Posted by Ken on 11th Sep 2016
I sent my original Trout Series Reel in for a repair as the drag had become a little sticky. I mailed it out from Australia and after about 10 days I received an email saying they couldn't repair the reel. Instead, Allen sent me a new CURRENT model of the reel! You can't beat that for service. They have a loyal customer for life and I've told my fly fishing friends about my great experiences with this company. It's good to know that companies like this are still out there.