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  • Warranty

    All Allen Fly Fishing products are guaranteed.  We are proud of our quality and workmanship and proudly back it with a warranty to make sure you're never left high and dry.  We offer a warranty program for all manufacturing faults and defects.  All incidental and wear and tear damages are covered under our repair and service program.

    All warranties are covered under the discretion of Allen Fly Fishing products.  If it is determined that the issue was a result of alteration, incident, neglect, or normal wear and tear, we will repair it for a fee.

     

    Reel Warranty

    • All reels, except the Source reel are backed by our lifetime warranty to the original owner.  
    • Damage by dropping, treading on, or otherwise striking the reel is not covered under warranty.
    • Normal wear and tear is not covered under warranty.  This includes but is not limited to bearings and other moving parts.
    • Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

    1-Year Reel Warranty

    • Source Series reels are backed by our 1 year warranty to the original owner.  
    • Damage by dropping, treading on, or otherwise striking the reel is not covered under warranty.
    • Normal wear and tear is not covered under warranty.  This includes but is not limited to bearings and other moving parts.
    • Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

    Rod Warranty

    • All rods are covered by our limited lifetime warranty to the original owner, except for Prelude Series Rods.
    • Prelude Series Rods are covered by a one year warranty.
    • Rods broken by incidental damage of any type are not covered by warranty.  New sections may be available for purchase if available.
    • Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

     

    Warranty Claims

    Please fill out the form in the link below to the best of your ability and include in the return package. For multiple items, a Repair form must be filled out separately. 

    button-repair-service-form.png

    Failure to include Return form will result in delays or return of the item with no service provided. If this occurs, the customer is responsible for return shipping charges.

    Rods:

    To file a warranty claim, please follow the link below to our repair and replacement web page. Please be sure to include your order number/proof of purchase as this is our way of confirming your warranty. Orders without this information may be cancelled.
    If you believe your break was due to a manufacturing defect, please send a photo of the break or problem area to eric@allenflyfishing.com for further instructions.

    button-rod-warranty.png

    Reels:

    To file a warranty claim, please follow the link below to our repair and replacement web page. Please be sure to include your order number/proof of purchase as this is our way of confirming your warranty. Orders without this information may be cancelled.

    button-reel-warranty.png

     

    Repairs

    After the repair request has been submitted, please send the Reel to the following address:

    Allen Fly Fishing
    565 Commerce St Ste 100
    Southlake TX 76092

    The repair fee will cover any services performed on the reel, internal parts, and is inclusive of return postage, with the exception of major component replacement such as the frame or spool. If an alternate address is required for return, please note this in the package.

     

     



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