Warranty

All Allen Fly Fishing products are guaranteed.  We are proud of our quality and workmanship and proudly back it with a warranty to make sure you're never left high and dry.  We offer a warranty program for all manufacturing faults and defects to the original owner.  All incidental and wear and tear damages are covered under our repair and service program.

All warranties are covered under the discretion of Allen Fly Fishing products.  If it is determined that the issue was a result of alteration, incident, neglect, or normal wear and tear, we will repair it for a fee.

 

Reel Warranty

• All reels, except the Source reel are backed by our lifetime warranty to the original owner.  
• Damage by dropping, treading on, or otherwise striking the reel is not covered under warranty.
• Normal wear and tear is not covered under warranty.  This includes but is not limited to bearings and other moving parts.
• Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

1-Year Reel Warranty

• Source Series reels are backed by our 1 year warranty to the original owner.  
• Damage by dropping, treading on, or otherwise striking the reel is not covered under warranty.
• Normal wear and tear is not covered under warranty.  This includes but is not limited to bearings and other moving parts.
• Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

Rod Warranty

• All rods are covered by our limited lifetime warranty to the original owner, except for Prelude Series Rods.
• Prelude Series Rods are covered by a one year warranty.
• Rods broken by incidental damage of any type are not covered by warranty.  New sections may be available for purchase if available.
• Saltwater damage is not covered under warranty.  We highly suggest rinsing all products after use in saltwater.

 

Warranty Claims

Please fill out the form in the link below to the best of your ability and include in the return package. For multiple items, a Repair form must be filled out separately. 

Our Warranty is only valid for the original owner. A rod or reel that was purchased second hand will result in the item being returned to you at your cost. 

Failure to include Return form will result in delays or return of the item with no service provided. If this occurs, the customer is responsible for return shipping charges.

Rods:

To file a warranty claim, print and fill out the "Repair/Service Form" above and send it with your rod and a check (please add $12.00 for shipping) to the address below.  If you prefer to pay with a credit card, exclude your payment and we will contact you to pay later:

Allen Fly Fishing

565 Commerce St. Ste. 100

Southlake, TX, 76092 

 

Rod Series/Fee:

Source/($35) + Shipping

Heritage/($45) + Shipping

Compass/4-8wt ($45), 10wt ($50) + Shipping

Volant/4-8wt ($50), 10-12wt($55) + Shipping

Altus/($70 per section) + Shipping

Icon/($70 per section) + Shipping

 

 

Reels:

To file a warranty claim, please follow the link below to our repair and replacement web page. Please be sure to include your order number/proof of purchase as this is our way of confirming your warranty. Orders without this information may be cancelled.

 

Repairs

After the repair request has been submitted, please send the Reel to the following address:

Allen Fly Fishing
565 Commerce St Ste 100
Southlake TX 76092

The repair fee will cover any services performed on the reel, internal parts, and is inclusive of return postage, with the exception of major component replacement such as the frame or spool. If an alternate address is required for return, please note this in the package.